Database management is a hot topic today. Numbers can generate numbness. Marketing executives often expect data analytics to reveal the answers. The role of data, evidence, research, is to inform, not to decide. Research provides direction, and raises questions. Data does not decide; people do. Data do not take into consideration mission, context, policies, priorities; […]
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Entries by arcature
Abstract Marketing is all about creating value for customers. If there is no value for customers, there can be no value for other stakeholders. Our understanding of how customers evaluate value must evolve. Today, an important factor affecting perceived value is the trustworthiness of the brand promise. Being the most trusted brand in a competitive […]
We are experiencing three over-arching colliding forces: increased globalization, increased localization, and increased personalization… all happening simultaneously. Even though the world feels closer, brand leaders cannot ignore the increased importance of relevant local differences and the compelling desires for personalized experiences. How can organizations build strong brands in this more global, more local and more […]
It is all about traffic. For all the fanfare about All Day Breakfast, McDonald’s (NYSE: MCD) in the USA has not been able to stem its steady four-year decline in customer traffic. Guest counts have declined for over four years. True, the fast food restaurant category is experiencing decline. But, McDonald’s is declining at a […]
There was a seismic shift in the business landscape on Friday, June 16, 2017. Amazon purchased Whole Foods, the organic food purveyor. The headlines and grocery stock prices reflected the surprise. There are discussions about the future of the grocery store. Just recently, in The New York Times, there was an article about what the […]
With fourth-quarter earnings dropping 21% and global sales down, the company needs a back-to-basics turnaround. In 2002 McDonald’s was losing market share. Employee and franchisee morale were extremely low. The popular view was that the time for McDonald’s had passed. Shares were in severe decline. Then the company’s chief executive officer, Jim Cantalupo, and president […]